When you sign up, create a profile, set your preferences, or pay for your subscription, IPIS collects your name, username, password, email, address, company information, and any profile pictures or avatars you choose to upload.
We use this information to correctly identify you, communicate with you, and provide you with customer support. We also use this contact information for accounting and administrative purposes, for transactional emails including app and billing notifications, and to notify you about new features, releases, blog posts, and discounts.
This data is generated automatically, when you visit IPIS.
It provides us with information about how you browse our website and use our app.
That includes the links you click, the search terms you use, and the features you access.
We use this metadata to help us understand how our users work,
and what they find most valuable at IPIS.
We also use this information to measure the efficiency of our product, enhance our services and guide our future development.
How we share information
In exceptional circumstances, we may disclose information about you to a third party if we receive a request and believe that the disclosure is in accordance with or required by any applicable law, rule or regulation, legal process, or enforceable governmental request. We may also do so to enforce our Terms of Service, investigate potential violations, prevent and detect fraud, track and solve security or technical issues, and protect against any harm to the rights, property or safety of IPIS, its users, or the public as required or permitted by law.
If IPIS engages in a merger, acquisition, reorganization, bankruptcy, dissolution, sale of company assets, financing, public offering of securities, or due diligence and other steps in contemplation and negotiation of such activities, we may share or transfer information that we collect under this privacy policy, subject to standard confidentiality agreements.
IPIS contracts with third party service providers. These services may require access to your information in order to help us operate, market, and support our services. For example, IPIS uses third party services to provide hosting, maintenance, backup, virtual computing, storage, payment processing, customer support, data analytics, advertising, marketing, and other services. Our contracts with these services provide for the maintenance, confidentiality, security, and integrity of the information we share with them.
IPIS takes data security very seriously and implements the industry’s best practices and policies. We take all reasonable measures to protect your information, and to prevent any kind of unauthorized access, misuse, loss, or disclosure.
The third-party service providers that we use for infrastructure and payment processing are ISO certified and PCI compliant, and they adhere to the same privacy and security principles as we do.
We conduct regular, manual and automated security audits. We also participate in voluntary penetration tests performed by third parties; these test are followed by concrete, internal security policy updates and actionable engineering items for our development team. When possible, your data is also stored in anonymised form.
While no system is infallible, we strive to keep our systems secure and constantly updated.
IPIS stores your information for as long as your account is active, and for a reasonable period thereafter, in case you decide to use our services again. IPIS may also retain certain information for as long as necessary in order to support business operations, or as required by law.
IPIS collects information internationally, and uses hosting and cloud computing infrastructure located primarily in the Europe(Ireland) to transfer, process and store information. In order to provide you with our service, we may also transfer your data to third-party services. Please refer to the List of data sub-processors for more information about why we use those third-party services, and where they are located.
The following is a summary of choices you can make to exercise your data rights:
You have the right to opt out of receiving any promotional communication. To unsubscribe from our newsletter, or other promotional emails, use the link at the bottom of the message. You can also contact us directly to have your information removed from our promotional contact list. Please note that, even if you unsubscribe, you will continue to receive non-promotional, transactional messages regarding your account and other essential services.
You have the right to access and edit your profile and billing information at any time. You also have the right to rectification in case your personal data is incomplete or inaccurate. To update your information, log in to your account and use the editing tools in your IPIS Dashboard. If you require assistance, please contact our Support team.
You have the right to be forgotten which means that, at any time, you can request that IPIS permanently delete all applicable data records, including your profile information, both personal and financial, along with any user-created content. In some cases, we may need to retain partial information to fulfil our legal responsibilities, or to complete ongoing financial transactions.
You have the right, at any time, to request and receive the information that you have provided to IPIS. We will provide you with your information, in a machine-readable format, so that you can make use of it in other contexts, or with other service providers.
IPIS’ services are not directed at children. Furthermore, we do not knowingly collect personal information from individuals under 16 years of age, unless consent is given or authorised by the holder of parental responsibility over the child. If we become aware that someone under 16 has provided us with personal details, we will take steps to delete such information. If you become aware that a child has unlawfully or unwittingly provided us with personal data, please contact our Support team.
Even if you have previously consented to our Terms of Service and Privacy Policy, you have the right, at any time, to change your mind and object to the collection, use, and processing of your personal information. Additionally, you are under no contractual obligation to continue to provide any information to IPIS. However, we require certain information in order to provide you with our services. Therefore, if you disagree with the terms of this Privacy Policy or our Terms of Service, you should stop using IPIS, and contact us so that we may delete your information.
If you have any questions about IPIS’ Privacy Policy, or want to make a request with regard to your information, please contact our Data Protection Officer at
helpdesk@ipis.co.za
